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admin13302770 asked ·

Internal error 15: Unable to load language module.

Receive this error every time we restart or power up. Internal error 15: Unable to load language module. Please send this error number to support@ringcentral.comRest of Ringcentral functions appear normal.
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bjsvec answered ·
You see this on a phone?  What model?
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admin13302770 answered ·
We see this error on our HP desktop, windows10AU, office365
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The current version of RingCentral desktop is still in beta for Win 10, but,  can you please include a screenshot and any other details here so we can share it with our product team.  I've been using in on Win10 for some time now with no problems. 

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Also, can you tell us what version of the app you are running.  The most recent release is 8.2.1
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the Ringcentral for windows version is 8.0.4.20112
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We just updated to Win 10 AU on Wednesday and had the same error when we were on Win 10.
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Have you tried an uninstall with clearing the app data, then reinstalling a fresh newly downloaded copy from our site? If you are unsure of the process to clear the app data we can certainly help out with that as well with a quick phone call. Also did this happen before upgrading to windows 10? It could be that the version of the soft phone you are using might not work well with windows 10, in that case the newest version might be just what you are looking for.
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