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vibrantinvesting asked ·

Messages & Notification: How does Admin view FAX sent to employee's ext if they don't have the employee's login?

One of my employees called and said they received a FAX.  I can see in the online Admin Portal call log that an incoming FAX was received.  It does not say what number received the FAX.  When I go to My Extension and check Messages, it does not show up.  My employee actually had to come to my house, on a Saturday, so we could get the FAX off of his phone app.

The closest thing I could find searching your support center was to keep our employees login information in case we need to use their login.  This is an unacceptable solution.  As admin, I can see all my employees calls, I can listen to their recordings, I have all their stats, I should be able to see any faxes that come in as well without needing their login info.

I have seen a similar topic from 11 months ago about not being able to see a fax from the admin portal.  Please tell me you have made some progress on this and let me know the ETA for when I will be able to see all incoming FAXs.  Thank you.
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kim answered ·
The fax comes in under their Messages, so the Admin will need to have access to their Password if their messages are not set to be routed elsewhere. 


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