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d-banyai avatar image
d-banyai asked ·

Stop RingCentral Documents Import

How can I get the RingCentral app for Android to STOP importing/downloading documents from my phone?  Example: I receive a document from my mother via gmail on my phone; when I want to open it, it automatically imports into RingCentral as if I want to fax it.  

Same thing happens when I try to open a document from Google Drive on my phone - RingCentral intercepts it and imports it to the fax center.  When I uninstall the RingCentral app from my phone, Drive has no problem opening it.

I cannot find a setting to change this default behavior - either in RingCentral or in my phone.  
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mike answered ·
You'll need to clear the default application on the device. This is normally done under Settings > Applications but varies based on your version of Android OS.  If you can't find the option to clear the defaults, let us know what version of Android you are running. 

Mike 
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