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pavan-kumar asked ·

Salesforce: Auto update Auto-create Call Logs

Hi Team,

Is there any possibility to update Auto-create Call Logs option  in ring central in sfdc. Because
some my users are not enabled this option. so, there are not saving the call logs after the inbound (or) outbound call is completed. So, we unable to track the calls in sfdc. 

For reference:


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kim answered ·
First thing to note, is you are on an old version.  Please update.  
Then make sure the Softphone layout in the Call Center is the same, and assigned to all the users correctly. 


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pavan-kumar answered ·
Hey @Kim thanks for your reply.I had updated to new version called 4.4

For Reference:



But i need to Update Auto-create Call Logs option to all my users in organisation.Because it's very difficult to track if they disable this option.So,my requirement would be to restrict the users to modify this option or if they login it has to be selected automatically.
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