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dave asked ·

Polycom: I disabled updates and have not received updates in 2 years

@ Kim @Brandon Mix Missing the Updates is not a bad thing. I have not recieved updates in 2 years and the last update I got caused an issue with one way audio on the phone after taking people off hold. this took ring central over a year to fix and there way of fixing this was to turn off my HD audio.  After turning off updates I have never had any more issues with thin gs going wrong. If its not broke why do you need to update it. Note: This conversation was created from a reply on: Deskphone: Allow users to change the background image on my RingCentral Phone?.
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kim answered ·
@David - What firmware is your phone on? 
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kim answered ·
@david your Customer Success Advocate is still trying tor each you. Please contact her directly. jocelyn.aguilar@ringcentra.com
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kim answered ·
@david your Customer Success Advocate has bee trying tor each you regarding your account.  Please contact her directly.  jocelyn.aguilar@ringcentra.com
 
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