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conduit asked ·

Faxing Error in API Integration: 503 Error Reported

Faxing has been up and down today. 503 Error Reported by 5+ different accounts. Please advise ASAP!
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kim answered ·
Conduit - we have not had reports of faxing issues today on RingCentral's side.  Are the 5 accounts in 1 location? 
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conduit answered ·
No, they are all in different places.  There was downtime this morning from about 9am to 11:30am EDT, and then again this afternoon after 2pm EDT.
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We have not had any service related issues today.  Who is your ISP? 

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I've set this conversation to private so that I can gather more info.  What is your company's RingCentral Fax number? 
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For the current example:

702-425-5596 primary ext 999
I just sent a fax outbound from ext 909 that is taking too long.
Fax was sent to 814-367-9525
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That test fax was received. It took 9 minutes for 2 pages.
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Here is a list of all of the accounts that had an issue today. 
702-425-5596 (afternoon)
972-434-1700 (morning)
888-397-1410 (morning)
877-331-4015 (morning)
877-360-9172 (morning)
770-800-7687 (morning)
574-314-6671 (morning)

We would like to know what is causing the downtime and slowness today and how we can resolve it and avoid it in the future.  

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benjamin-dean answered ·
Could you please create a Developer Support case (which is a little different than the case Kim created for you since it is focused on developer/API related issues).

Make sure to include the following information:

1. The affected App ID(s) from the Developer Portal
2. If you are using one of the RingCentral SDKs (and which one if you are using an SDK)
3. The complete HTTP request / response (with headers)
4. Expected vs Actual results
5. Any additional details which are relevant to this issue

You can create a developer support case by either:

A: Sending an email to devSupport@ringcentral.com (with the above information)

-or-

B: Using the case creation tool in the Developer Portal (including the above information)  https://developers.ringcentral.com/api/support-cases/create  <br>
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Thanks for that helpful information.  I'll use those steps for future issues.  This thread can be 'closed'.  Thanks.
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