question

tintle avatar image
tintle asked ·

Transfer calls externally - Can we get the Caller ID to show?

External Transfer Caller ID from IVR Transfer. In our IVR option 1 sends the caller to an external number. This external number needs to use the original callers number from caller ID to interact with the caller. Right now, the external number thinks the caller is my RC line. Does anyone know how to pass the original callers number through on an external transfer directly from the IVR?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mike avatar image
mike answered ·
Hi Tintle,  Sorry, but there's not a way to do what you are asking. It will show the RC number because that is the number dialing out. 

Mike 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces