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Mario Olivotto avatar image
Mario Olivotto asked ·

Android App: Can RingCentral only ring office phone not my cell phone?

Hi, I have the RingCentral App on my android phone. The problem is that EVERY time the office phone rings, my cell phone rings as well. So basically our office gets a phone call and my cell phone will ring until the receptionist answers the office phone. Is it possible to have only the office phone ring?

I like the app because it allows me to listen/read voicemail and text with clients however my phone is ringing non-stop with calls that should be answered by the receptionist. If I ignore the calls then it seems to hang up on the person so the call can't be answered by the receptionist.
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james555 avatar image
james555 answered ·
Mario.

Thank you for your question. Yes, there is a way to have this ring only the office phone and not ring your cell phone mobile app. First if i can ask you about the account and the main company number that your clients will be calling. Second, do you have your own ext as a user that you can give to us so that I may look it up and check on the settings for you?

I will look these up and take a look at the account and will be glad to post back to you with a more in depth resolution. Thank you.
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kim avatar image
kim answered ·
Mario - If you login to the Community via Single Sign On- we'll be able to access your account to provide you more detailed steps. 


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kim answered ·
Mario - Do you still need assistance with this? I have set this conversation to private so that we can gather your account phone number to assist resolving this configuration adjustment. 
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kim answered ·
There is a way to not have your cell phone ring, but in order to turn it OFF we'd need to see how you have your account configured.  But here's a place to start looking. 


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