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pat-james asked ·

SalesForce - version 4.5 Issues

after this recent upgrade (4.5) my user's settings on the ringcentral soft phone inside salesforce keep getting changed from "call with soft phone" to "connect from a different phone." This keeps happening. i have the most up to date version and i have gone through and made sure every user is on the proper computer. i have multiple tickets open with tech support and even shown them the issue with the go to meeting app. if anyone else is experiencing this issue and knows how to fix it please email me at pat@merchantfundingsolutions.com
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mike answered ·
Hello Pat,  I see one of our support agents has been assisting you.  He left a note that he returned your call, but received your voicemail. Can you let us know if your issue is resolved? 

Mike
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