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mckenzie-goodrich asked ·

Mobile App: iPhone App won't take calls from internal extensions

When my colleagues call my extension, I don't see their call on my iPhone app.
I see, and can answer, calls from external numbers, on my iPhone app. 
I see, and can answer, calls from internal extensions on my softphone ONLY.
Please help, I can't figure out the setting to solve this problem.
Thank you.
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benjamin-dean answered ·
This seems like a problem you would need to ask in the general RingCentral community which covers our products. This forum is aligned to developers building programmatic integrations with our Platform.

I've assigned to one of our RC Community Managers.
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kim answered ·
McKenzie - I'm going to check your online settings, but unfortunately I cannot see the Mobile App Settings. 
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kim answered ·
McKenzie- your online settings look fine. I recommend doing a hard reboot, and even uninstall/re-install, but you may need to contacting support for further troubleshooting. 
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kim answered ·
McKenzie - is this resolved or do you still need assistance? 
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