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kenneth-stephens avatar image
kenneth-stephens asked ·

"no internet connection" On Android Mobile App

I have a Galaxy Note 4. When I try to log in I get an error message that says "No Internet Connection". My internet connection is fine. I was able to download and install the app. I am able to log in on my laptop and through my phone's web browser. I simply cannot log in to the app. 
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mike avatar image
mike answered ·
Hi Kenneth, 

Can you provide us a few details please? 

1. How long has it been since you installed the app? The current version is 8.3.0.  Can you confirm which version you are on, or that you have the latest?

2.  Have you tried switching from a wifi to data or vice versa? Does one work and not the other? 


Mike 
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Yes. I switched from wifi to data and back with no success.
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nathan-malone1532 answered ·
Hello Kenneth,

Please also provide the current version of the Android operating system on your phone.

Thanks!
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Hello. Yes I have Android. 6.0.1 and I uninstalled and reinstalled two times today.
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kenneth-stephens avatar image
kenneth-stephens answered ·
Hello. Yes I have Android. 6.0.1 and I uninstalled and reinstalled two times today.
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I just turned this to a private conversation so it's only view-able to yourself, Nathan, and I. Can you post the phone number you are attempting to log in with?  And if you go to the RingCentral web portal, are you able to log in with that same number? 

Mike 
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(832) 924-8712

And yes. On both my laptop and my mobile phone, if I go to ringcentral through the web browser I can login without a problem.
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HI Kenneth,  One last thing to try... Can you please log into the account on the main website, perform a password reset, and then try the mobile app again.  Then reply back here and let us know if that worked. 

If not I'll convert this thread to a support case and escalate for you. 

Mike 
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Unfortunately. Still no luck.
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Kenneth,  I've opened Case 05001877 for you.  We'll have this escalated. 

You can check the status or add any additional information to the case using this link: 

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mike avatar image
mike answered ·
I was just notified that a new version of the Android app was released. If any of you are still having this issue, please update the app. 

Mike
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