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Sixto Suazo avatar image
Sixto Suazo asked ·

Phones reseting - All Orange lights periodically.

Multiple people are having major call quality issues with RingCentral (soft phone and hardwired desk phone)Also, The Phones Reset themselves...ALl lights turn orange and then green again. Any idea of what can be causing the issue?
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mike answered ·
Are you still having this issue?  

If this is urgent please give us a call and talk to live support.  

Since it's multiple phones then it's most likely a network issue.  If you haven't done so, you'll want to check your router configuration.  You can also run a PingPlotter report which can identify network issues.  Troubleshooting steps here:  QoS How do I troubleshoot Call Quality issues? Network requirements?

I was unable to locate your account from the email address in your Community profile. Can you provide the main number on your account? 
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