question

angelini avatar image
angelini asked ·

Company Name / Caller ID

I want the Caller ID to show my Company Name but it shows City and State. I have updated the Caller ID section in the Admin Portal and typed in and saved the Company Name as I want it to appear but it still shows the City/ST in the caller ID.  I am not using an 800 #, only 1 local number.
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mike avatar image
mike answered ·
How long has it been since you made the update/change? 

 The companys Caller ID is resynchronized every 24 hours if and when a change is made. If no modification is made there will be no resynchronization. Clear the caller id for 48 hours to force a resynchronization. Synchronization may take up to 7 days to propagate through all the carriers. Give the other carriers time to propagate the changes through their networks. Caller ID Overview
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces