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tousif-ahmed1 asked ·

Call disconnection issues.

Well, i am facing call disconnection issues i receive incoming call & after 55 to 75 seconds call get disconnect its really serious issues please help me mike i also try to call to customer support but call is not connecting to technical department & gets disconnect now what to do ?   Note: This conversation was created from a reply on: 10/05/16: Reports of "Calling Unavailable" error on softphone.
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mike answered ·
FYI... Moving this to a different thread since it's not related to the above topic. 
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mike answered ·
It is also recommended to check your router configuration.  If all router settings are correct, you can also proceed with the PingPlotter and include snapshots of that in your case also.  

QoS How do I troubleshoot Call Quality issues? Network requirements?
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mike answered ·
I have created support case #05061945.
 
Please log into the case and update the notes to include some call samples of these disconnects. Please including the most recent ones within 24 hours, plus the time and phone numbers.  

Use the button below to update your case. 


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