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Hurricane Matthew likely to cause internet outages & VoIP service interuptions

We are actively monitoring the impact of Hurricane Matthew.

It is possible that a storm of this magnitude could cause internet interruptions extending beyond the area of the storm. If you observe an interruption in your RingCentral phone service, here are some suggested troubleshooting steps. 

Have Power, but no Internet Connection:  Using an alternate network, telephone service, or mobile device, call your ISP direct.  You can also visit  http://downdetector.com/ and check to see if your service has been impacted or is in an affected area. 

Have power and Internet but no phone service:  (If deskphone, reboot phone) Start running a traceroute.  How do I run a "tracert" (traceroute) report? If the traceroute times out and does not complete then report to your ISP. Also,  contact our support team via the option that best suits your needs. Contact Support  and provide available details:  Call samples (date, time, #'s),  errors on phone, screenshot of traceroute, and any other related details describing issue. 






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