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rodneyd asked ·

Some of my App phones have a NO VoIP cloud on the right upper corner.

No VoIP cloud on App phones.
05081221
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mike answered ·
Are you referring to the Desktop App, or Mobile App?  Mac, PC, Android, or iOS? 

If possible can you include a screenshot? 

Mike 
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rodneyd answered ·

Mobile Android App.



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mike answered ·
What version of the mobile app is doing this?

It appears that may be an old version. It's most like a setting, or combination of settings. Possibly the VoIP calling switch is turned off and/or the phones data/wifi is turned off and there's not a signal. 

The latest Android version is 8.3.0 . 

Mike
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rodneyd answered ·
8.2.x.x and 8.3.x.x
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mike answered ·
Rodney,  Please update all devices.  Version 8.3.1 was just released last night.  This update included a fix for internet connectivity problems.  

Mike
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rodneyd answered ·
We are testing it on 1 device now and will follow up with you. We have about 80 devices and do not want to push this out until tested.
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rodneyd answered ·
FYI I have a case open and am waiting RC support. 05076565
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rodneyd answered ·
Again we tested 3 more wireless App phones and still they have the issue with the x in the Cloud VoIP
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mike answered ·
Thanks for the case#.  I'll look into this. 

Mike 
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mike answered ·
Rodney Dybedahl

I've taken a look at your case, and I think we'll need to gather some more specifics. 

I'll make this post a private conversation so you can post more details. Please provide the following: 

1. For the devices you've upgraded please confirm the device model and version of android OS, 
2. Please confirm which version of  the RingCentral App they are running. 
3. Please confirm what phone number/ext the users with the problem are logging in with.  

I'll add this information to your case if you provide it here please. 

Mike 

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