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leafvee avatar image
leafvee asked ·

Call Queue Name Not Displayed

My Softphone (RingCentral for Windows) has stopped displaying the Queue name.

It was previously displayed and I was able to determine what Queue a call originated from. I have also attempted to change inbound call settings and the changes don't seem to have any impact on my softphone. I have it set to always play announcement before connecting on call queue calls and it's not doing that either. Does anyone have any suggestions / ideas?
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Hi Mike,

Thanks for the suggestion! I tried the older version but it yielded the same result.

This problem isn't happening for everyone it seems:
https://community.ringcentral.com/ringcentral/topics/caller-id-display-for-direct-call-vs-queue-call...

I have a mac here at the office so I tried the same version Brandon mentioned in his response with my account and it still did not show the queue group. I'm beginning to think it's a problem with my account or the server my company resides on.

What really bites is the workarounds to have it replace the caller id with the group # doesn't work nor does telling it to always play announcement for call queue calls. 

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danno answered ·
If it helps, I'm still on 8.2.1 and mine still works.


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danno answered ·
And here are my settings for Incoming Call Information:


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Thanks for the post Danno, I tried with your settings and version 8.2.1 and didn't have success.
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LeafVee   Can you please go ahead and open a support case so someone can take a deeper look at this. In your notes, be sure to include your computers OS/version, what version(s) of RC software you tried, and any screenshots (similar to Danno's) so that the support agents can get a good idea of where to start. 



Then if you'd like, you can reply back here with the case number. 
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Hey Mike, 

I had a case going already. 05098778
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OK.. thanks.  I'll look into it and check the status.
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Thanks Mike! I've tested on machines that never had RingCentral and on different ISP's / equipment. It seems my issues should be able to be reproduced by anyone who logs into the account.
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