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operator-operator12 asked ·

Not getting emails for missed calls

We currently have a Call Queue Group setup for our support line and I have the settings set up so that emails are sent for missed calls, voicemails, etc. This is setup to go to multiple emails with a semicolon between each email address. The problem is that these emails aren't always sent. I just had two missed calls where the customer hung up before the call was answered and no one received an email. 
Has this happened to anyone else or is there an bug in the system? I never had this happen with other extensions, with multiple email address. Only when I set up this Group has this started occurring.
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mike answered ·
Operator Operator,  We'll be happy to take a look but will just need some specifics.  Can you use the button below to open a support case and let us know the user, group, emails, etc and include the most recent dates, times and numbers that this occurred? 



You can also reply back here with the case number and we'll take a look. 

Mike
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