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Support is incorrect in this case. Here is a quote from a RingCentral Knowledge Base article which can be found here:
Note the 3rd sentence!
IMPORTANT: When a number is added to the blocked numbers list, it blocks all incoming calls, faxes and text messages from that number. When Users block a number, it is only applied to the extension where they are logged in. If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account), it is applied to all extensions in the account; which means that the number is blocked from calling any number associated with the account.
I definitely want to block text messages going to any of our numbers. We have been receiving political spam. It's most annoying with our call queues because we are unable to respond to say STOP from our call queues.
Hi @rene-campbell, for feature requests, you may submit it in our Ideas Portal here.
it was probably true in 2016 but it doesn't work this way in 2021
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Ring Central Architecture For Disaster Restoration Business
Way to opt back into queue before wrap time is completed?
Status: If an extension is set to "Do not accept call queue calls" or "Do not accept any calls" can the extension still receive voicemail?
Call Queues and Call Waiting
Team messaging, video meetings and phone - all in one app.
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