question

matt-koshko avatar image
matt-koshko asked ·

Outbound Call from Desktop App without Digital Line

Using the Mobile App I'm able to make an outbound call in VoIP mode without having a digital line assigned. Multiple extensions using the Mobile App can make outbound calls in the scenario. And since it's "VoIP", that's why RingCentral allows the outbound call to take place.

Using the Desktop App was explained to me as requiring a Digital Line for outbound calls. The Account Manager told me it's due to 'VoIP calling through the Mobile App, that's why it's allowed' when technically the Desktop App ONLY uses VoIP for calls. 

Why is it limited for outbound calls on the Desktop App? Requiring to buy digital lines is seemingly a tactic for getting additional digital line sales. 
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
Andrew Brockhaus avatar image
Andrew Brockhaus answered ·
I would look at it more as a gift that they give the ability to do VOIP calls from the phone.  That's my take on it at least.   To me it's a bonus that non digital line users are able to do this.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces