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marco-oben1909 avatar image
marco-oben1909 asked ·

Press 1 when on Call Queue - wants to remove it

Press 1 when on Call Queue - wants to remove it
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Bruce Bachant avatar image
Bruce Bachant answered ·

I've read through old posts on this subject but could not find an answer.

Has anyone figure out how to remove the "press 1" step when calls are forwarded to a cell phone?

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LeAnne Wilson avatar image
LeAnne Wilson answered ·

i would like this answer too!

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mary-community-moderator avatar image
mary-community-moderator answered ·

Hello,

There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. We can only turn it off when calls are forwarded to your app or deskphone. You may submit a feature request for this. Please specify that you want to have an option to remove "Press 1" for non-ringcentral numbers. For guide on how to submit, please read this article Submitting and Voting for Product Ideas

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Is there plans down the road to make this an option?

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The reason I ask, is because when we are not up front in our shop its nice it rolls over to a cell phone. GoogleVoice has this as an option.

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