question

Jeannette Johnson avatar image
Jeannette Johnson asked ·

Sent fax copied to super admin extension

When one of our users sends a fax from @rcfax, that fax is cc'd to our admin extension as an incoming fax.  This becomes problematic when it contains personal and confidential information.  Is there a setting we can adjust so this doesn't happen?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mike avatar image
mike answered ·
There are probably multiple email addresses entered in the messages and notifications field.  Take a look at this article for the step by step instructions:    Messages and Notifications

If; there's only one email address entered in the field, but multiple people are still receiving the email, then the next step would be to look for a forwarding rule in that users email client. 

Let us know if this helps. 

Mike 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces