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John avatar image
John asked ·

Norton Security firewall alert after upgrading to Softphone 8.3.5.

Windows 7 Pro 64 bit
Norton Security Version 22.8.0.50
Softphone Version 8.3.5

After upgrading to softphone 8.3.5, a Norton Security Firewall Alert is issued upon launching softphone:

"! SoftPhoneMapiBridge does not have a valid digital signature"

"Very Few Users ... Fewer that 5 users in the Norton Community have used this file."

"Very New ... This file was released less than 1 week ago."

"Unproven ... There is not enough information about this file to recommend it."


Not sure if this is anything to be concerned about. I have just clicked "OK" and continued to use softphone. I have the options to "Allow always" and "Do not notify me again" but I haven't yet selected those.

Any comments or suggestions?
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mike avatar image
mike answered ·
Sounds pretty typical. Let us know if you see any issues. 
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John avatar image
John answered ·
Thanks, and I will. First, one and only time I've ever seen this.
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keith-badiner answered ·
My Trend Micro malware detector stopped "SoftPhoneMapiBridge.exe". What does this do? Should I unblock it? Malware reports these 3 items:
1) Name:SoftPhoneMapiBridge.exeResponse:BlockedTargeted file:log_171003_080607.log
2) Name:SoftPhoneMapiBridge.exeResponse:BlockedTargeted file:log_171003_080541.log
3) Name:SoftPhoneMapiBridge.exeResponse:BlockedTargeted file:~Outlook - BIA-MAIN-HP-Outlook.pst.tmp

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Hello Keith,

What version of the softphone are you on?
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Also, after doing some research this is referring to the protocol that integrates with the faxing service of the softphone so you should allow it :) Hope that helps!
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