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rstoeber420 asked ·

Contact sync with Mac desktop app not working - anyone else have this problem?

I opened a new support ticket about this problem a week ago today and have not received any response, so I'm hoping to get better support here.

If I can attach a picture you'll see my actual error message below in the picture. On my MacBook (macOS Sierra 10.12.1) using the latest RingCentral app (8.3.5) when I go into the Settings and pick Contacts, there are two options: View Google Contacts, and View Mac Contacts.

My local Mac contacts have been synced to Google for years so in the RingCentral app I tried to turn on the option to "View Mac Contacts" but I get an error saying:

Contacts application is temporarily unavailable. Please try again.

Try again is not an option at that point. All I can do is close the window. What does that even mean? How can my local contacts application not be available?

I have tried this with the Contacts app running, and not running. I have rebooted several times and made sure nothing except RingCentral was running. All with the same result.

Any idea what's going on here?




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mike answered ·
Robert,  Sorry for the delay with your support case.   Just wanted to let you know we located the case and have someone following up on it asap. 

Thanks for letting us know!

Mike

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mike answered ·
Hi Robert,  

I was just following up again. I saw from your case that a callback was scheduled. I just wanted to make sure you were being taken care of. 

Mike
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rstoeber420 answered ·
Mike, I appreciate your follow up, but I don't know what you mean by "taken care of." The problem has not been resolved, as far as I know.

I reported a problem with as much detail as possible (OS version, app version, screen shot, detailed description). As far as I can tell, it's a hard failure, surviving reboots of the machine. If I am the only person reporting this issue, then it's probably something unique to my system configuration.

I would be happy to provide log files or try other things to help debug the problem, but there has not been any response to my open support ticket except that someone tried to call me one day when I was in a meeting. If they want more information/help from me they should update the support ticket.



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Thanks for the update Robert.  I'll get someone moving on this ASAP. 
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Has this problem been resolved? 
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Hi Anthony, The post above is for an older software version so we haven't seen this in quite some time.  Can you confirm what OS and what version of the RingCentral app you are running and provide specifics where you are having problems?  Is your app crashing too?

Mike
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I have MacOS Sierra version 10.12.4 (16E195) and RingCentral release 8.4.5.25218 (64-bit). 
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Anthony, Please go ahead and open a support case if you have not done so.


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