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jagd asked ·

Queue Activity Report is Not Accurate

Case 05145695

I am shocked to find that Ring Central has reporting on their site that is not accurate. When I call support, they say that it is a known issue with no estimated resolution. 

If you run the report intended to track queue activity, you will get a ton of bad information. People that are not on the queue end up in the report, and the people that are on the queue have incorrect data. 

Was the report tested before it was released? Increasing pressure to move our 100+ users to another provider. Get it together RC, show some urgency.  



Hello,

 

My name is Rachelle Banks, I'm a Tier 2 technician with RingCentral. I'm following up on the above referenced case regarding non member of queue showing up in the Reporting Tool. This issue is a known issue, which our engineers are currently investigating. We do not have an ETA at this time, but your case as been logged and escalated to Tier 3. You will be notified once the issue has been resolved.

 

Regards,

Rachelle

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mike answered ·
Thanks for your post to the Community. I double checked this issue and I'm sorry we don't have an ETA for this.  However since your case has already been escalated you'll get notification when the issue is resolved. 

Mike 
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