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anderson3337 avatar image
anderson3337 asked ·

Ring Back Features?

Hello, curious if RC has a feature that allows customers to enter a number for a call back instead of holding. I refer to it has a ring back but maybe should say "call back". There are systems out there that I call and if all agents are busy, in theory, instead of holding, I can leave a number and that company will call me back.

Does that exist in RC?
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danno147 avatar image
danno147 answered ·
Not in the Ring Central platform, but it is available in the Call Center packages, which is the inContact product they re-sell.
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sanderson3709 avatar image
sanderson3709 answered ·
Is that the call center package the same thing as "RingCentral Contact Center" or is that something else? I didn't see anything specifically about this feature mentioned in the "Contact Center" feature listing. 

Thanks
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Yep, one in the same.  It is a feature in the inContact package.  I have several clients using inContact with that feature.
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