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megan-york asked ·

Distinguishing between a call queue call and a direct call to your extension?

Is there a way to distinguish between an incoming call that comes through a call queue versus one that comes straight to my extension? When I am out of the office, calls from our main call queue still come to my cell, and I like to answer them if no one in the office can grab it in the first few rings. But I would like to be able to tell if a call is coming to the queue or straight to my extension so I know to answer it quickly. 

Thanks! 
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