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mike avatar image
mike asked ·

12/14/16: Reports of problems with both inbound and outbound calls. (Resolved)

We are currently expirecing an issue affecting inbound and outbound calling for a portion of customers.

Calling parties are reporting a busy signal, or  a message stating all circuits are busy. 

Please open a support case and copy & paste the following into the title and notes of your case.  Parent Case 05270150 INC-18400

 

We'll provide udpates as soon as we have more details. Please click the follow button on this thread to receive email updates. 


Mike
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admin-admin3772 avatar image
admin-admin3772 answered ·
Does this have anything to do with AT&T Mobile service for inbound calls to your landline?

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Office Staff answered ·
I am able to call out but no one is able to call on my main office line.
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mike answered ·
We are still gathering details, so are not sure if it's only AT&T callers.   Everyone feel free to open a support case and comment here with your symptoms.

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dustin-hurley answered ·
No one can call in. I am testing on my AT&T cell phone, but I've missed 10 total calls. Not sure if they all happen to be AT&T.
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Cody Smith answered ·
I am only having this issue with AT&T Mobile Customers that are attempting to call into the IVR on any of the incoming numbers.
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anderson3337 answered ·
It is any service provider!!
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andrew2014 answered ·
Same here with just ATT
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colby-porta answered ·
Calling from Comcast to one of our branches on RingCentral gives a message stating that the number may be disconnected.
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andrew2014 answered ·
Now verizon is failing too
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amie-goins answered ·
I am using a Verizon cell phone, and cannot dial in to any of our lines.  Outbound calls seem to be working fine.
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