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daniel-salinas asked ·

Softphones Unable to Log In

200+ people in the call center is unable to connect to RIngCentral. Nobody can log into RingCentral for Windows.
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bill1049 answered ·
Similar issue here:  we can login via the app, but can only receive calls. 
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Bill, are you referring to the app for a smartphone?

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Sorry should have been more explicit.  We are using the Windows app
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The Android app seems to have no issues, at least no more than usual.
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Some PC softphone users can get logged in, but have "Only Calling Available" message and can make/take calls.  Some users can't even get logged in.  Android app is working for calls, but messaging is not working.  Not able to get logged into "Service Status" site either.  I opened a support case.

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We have the same issue. I waited on hold for over an hour and when I spoke to support, I was told there is no update, no information, no forecast or projection on how long we will be down, no information on what is causing the outage; basically they have no update. This call ended 2 minutes ago ...
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danno answered ·
I'm getting this weird alert in my RC4W

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We've got that too
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My advice is not to sign out, with my users it seems that once they log out with that message there is no getting back in.
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Same here
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bill1049 avatar image
bill1049 answered ·

We've seen that before, seems to happen whenever there is an outage of some sort.  Seeing it here too.

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Keith Miller answered ·
their support is about the same level of helpful as comcast
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You are giving RingCentral support WAY too much credit.
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dev-basu answered ·
same here can't connect using phone app and desktop app
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justin-davis answered ·
Same here. No one can log in. I also sat on hold for several minutes so I'm guessing I'm far from the only one calling in about this.
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daniel-rodriguez answered ·
Can't log in on RC4M
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jennifer-escott answered ·
We are having a similar issue as well with RingCentral app on both a Mac and Windows platform. Any idea as to a resolution?
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gail-bradford answered ·
I'm having the same issue, both my windows app and my iphone are unable to log in.  I've been on hold about an hour now.  
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wendi-kali answered ·
We're having the same issue here in MA. Unable to log into softphones and those that stayed logged in last night are only able to call out. 
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