question

eric-ashcraft avatar image
eric-ashcraft asked ·

Unable to Delete Messages or Calls in Overview Screen

When logged in to service.ringcentral.com and in the "Overview" screen, users are unable to delete both messages and calls from the log. 

When trying to delete a message the error will show,

"104. We are sorry. Your request cannot be completed at this time.

Please try again later."

When trying to delete something from the call log it will ask for confirmation to delete and then refresh the page with no errors and the call will still display. 

When performing the same actions in "Messages" and "Call Log" the deletes go through without any issues no matter if it is one single entry or multiple. 
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

eric-ashcraft avatar image
eric-ashcraft answered ·
Thank you, Mike!
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
Hi Eric,  This was a known issue and a fix has already been completed.  It's being pushed out in our 8.4 release. Some accounts have already been updated, and the rest should be done within a couple more weeks.   

Mike 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces