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nicolo-luciano asked ·

Call Logs retrieval

Is there a possible way to retrieve call logs for more 1 year old, let us say  from the time that customer started their service in Ring Central. I know that RC will only keep call logs  good for 1 year.Example. year  2010 to present.

Most of the customers are asking for their old call logs for whatever  purposes they may wanna use that call log records. Thank you
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mike answered ·
Sorry but 12 months is currently the max. 

Message Storage and Account Data Retention

The best option is to do regular exports and backups if it's critical to retain the info. 



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