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hare asked ·

When my users try to forward voicemails on their deskphone the VM is empty

More specifically, someone receives a voicemail.  On their desk they have a Polycom IP phone, they dial *86 and listen, then realize the message is for someone else, so they hit 5 to forward, type in the extension, and it forwards.  The person they forward it to gets the message light, so they also dial *86 to retreive the message, but it's blank.  If they log into their portal, they can listen there, but that's unacceptable.  We want to be able to listen to these messages on the phone.  Is this a problem with our systems?  Or is it by design?
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mike answered ·
This is a known issue that our engineers are working to fix. There is a fix scheduled to be released but I don't have the date yet. It will likely be in a few weeks. 
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Just letting you know that the fix for this has begun, Most accounts have now received the fix and the few remaining will receive the update over the next few weeks. 
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