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megan-york asked ·

Orange Lights "line unregistered" on cisco spa525G

Hi! I am having this same exact issue on a phone that I purchased from a 3rd party as well, any chance you can help me out also? Note: This conversation was created from a reply on: Orange Lights "line unregistered" on cisco spa525G.
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mike answered ·
Meagan, I've moved this to a new thread so that it can be converted to a support case for escalation. 
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megan-york answered ·
Great! Thanks!
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mike answered ·
Case #   05348117 was created for this issue.

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mike answered ·
serial number: CCQ193708O0

 

I have a phone I set up on my account a week or so ago.Everything is working perfectly except for the last presence button is orangeand showing an error beside it instead of showing the contact I linked to it inmy Ring Central account. I seem to be having the same problem this user did inthis thread. Someone responded and said reprovisioning it helped.

 

https://community.ringcentral.com/ringcentral/topics/-line-unregistered-on-cisco-spa525g

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