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bernard-peluso avatar image
bernard-peluso asked ·

click to dial disabling after 50 outbound calls

I have a team of 7 telemarketers using ring central integrated with salesforce. After 50 calls the click to dial disables. The only way to get it to work again is to re-start the computer. My reps are now averaging 4 restarts a day each. Destroying productivity in a call center. I am looking into switching to another provider now. I am hoping I can get s solution from somebody else out there experiencing the same problem before I do so.
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andrew2014 avatar image
andrew2014 answered ·
I am very interested to know the solution to this too as this happens to one of our clients.  I've never narrowed it down to 50 calls, but it is a complaint they are dealing with daily from click to dial out of salesforce.
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mike answered ·
I have not heard this before. Can both of you open a support case please?  In the case notes please include as many details as you can. Date and time it occurred, the last call taken when it disabled, etc. 

You are welcome to reply back here with the case numbers if you wish. 

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saadetswift16514 answered ·
Hello Andrew and Bernard,

Were you able to open up a support case successfully?
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joe-pleitgen answered ·
We have Reference #05720211 going about this issue now.
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