question

bruce-quillin avatar image
bruce-quillin asked ·

Plantronics Voyager UC works with RingCentral Window App but can't hear other PC sound output

I just got the Plantronics Voyager UC Bluetooth Headset.  It works find for phone calls from RingCentral Windows app and works fine with my Apple iPhone 7.  

I can hear calls from iPhone as well as other iPhone sound output.  I can hear sound from Windows 7 RingCentral app but I cannot hear other sound output from my PC.

Why can't I hear sound from my other Windows apps?  How can I fix this?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mike avatar image
mike answered ·
Bruce, have you already taken a look at the default sound settings on the PC?  Sounds like the default on the PC might be set to a different output device. Whereas the default for sound in the RC Desktop app is probably OK. 


Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces