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cglassy asked ·

Missing Config File

Polycom VVX500 phones firmware update that began 01-09-2017 --apparently it has worked its way to our system last week, and is displaying these error conditions on the handsets
Missing Config File
Red blinking triangle in the top right corner

This is happening on both varieties of Polycom VVX500 phones we have - ones purchased via RingCentral and ones we had purchased before we changed over to using RingCentral. 


Screenshots attached   Note: This conversation was created from a reply on: Polycom Phone Firmware Update (VVX Model).
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mike answered ·
Hi Cecile,  

This issue should now be resolved. If you are still getting this, can you let the phone reboot again and let us know what happens?

If it still persists, please open a case and in the case notes include the following.   "Related to INC-18545"
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cglassy answered ·
Thanks Mike - I will issue a notice to our users and open a case as directed, if it persists.

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