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joe-mahlow avatar image
joe-mahlow asked ·

Text messages not sending

For almost a month now, I have had random messages, shown to be sent on our end, that the customer never received. 

Most of the texts revolve around a text with a link, but the problem just started happening after Christmas.

I have been on the phone with Ring Central almost every day and they keep saying its an isolated issue or they want examples.  When I give them examples, they ensure that the example texts are sent, but they say they cannot ensure the rest have gone out. 

So basically I have to wait for a customer to write me, upset, before I can give them an example.

This is making us look like idiots and I dont know what else to do.
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mike answered ·
Joe,  I see the most recent case on the account states that the issue was resolved, Jan 24th.  Are you still noticing problems?

Mike 
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Hey Mike,

We are, but it's honestly such a hassle, its not worth making the phone calls to try to get the problem fixed anymore.
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