question

sara-eskelsen avatar image
sara-eskelsen asked ·

Speaker Phone not working on Iphone 6 when using RingCentral App.

Problem: My speaker phone works fine on a regular call, but not when I use the Ring Central App. Also the microphone works if I'm not on speaker. I'm a user on a company license. Troubleshooting Steps: My phone is up to date, app is up to date. I have deleted the app and re-downloaded it. I have restarted my phone after re-downloading the app. Speakerphone works fine on my ringcentral desk phone. (I don't know if that's relevant or not) Microphone is enabled in Ring Central App settings
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
Can you please tell us the following:

1. Model phone
2. OS version
3. Mobile app version 

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

sara-eskelsen avatar image
sara-eskelsen answered ·
1. Iphone 6 2. 10.2.1 3. 9.0.0.1.54 (44.5.11.1
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
Sara.. I've created case 05423202 and someone will be getting back to you. 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ace avatar image
ace answered ·
Hi Sara, it seems that you came across a bug with our mobile app. Since we are unable to reproduce the issue on our end, we may be reaching out to you next week during business hours if we need more information.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces