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john-crocker avatar image
john-crocker asked ·

RIng Back after specified time

In our old phone system, if a lobby employee put a person on hold, after approximately 60 seconds, the call would ring back to the Lobby Huntgroup that put them on hold.  This was to safeguard against someone dropping the ball, and forgetting a call.  We do not want it to go to voicemail after a certain time, but to ring back to our Lobby Huntgroup.  Is there a way to do this in Ring Central?  Thanks.
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mike avatar image
mike answered ·
Sorry, but at this time there's not an option other than voicemail, or disconnect. 
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kimberly10226 answered ·
Hello, 

I see this conversation was a year ago, any updates for a ring back while on park?
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saadetswift16514 avatar image saadetswift16514 ·
Hey Baker,

Check out Brandon's reply on this thread :)
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chris-jenkins12556 answered ·
A ring back back reminder for a call 'on hold' is a very basic requirement that has been present in phone systems since the 1970's.   Ring Central Phone Desktop APP needs to provide for this.  It's a basic.
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dan-s4009 answered ·
They don't care.
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chris-jenkins12556 avatar image chris-jenkins12556 ·
Hey Dan. Thanks for the comment. There will be those at Ring Central that do care and as I have made the effort to join the RC community site it's my job to make them care. RC have recently expanded into Australia and we have a very capable account exec here.  I like the product and recommended it to others so I want it to improve.  Sometimes it takes a little time and persistence to make change.
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