question

john-crocker avatar image
john-crocker asked ·

RIng Back after specified time

In our old phone system, if a lobby employee put a person on hold, after approximately 60 seconds, the call would ring back to the Lobby Huntgroup that put them on hold.  This was to safeguard against someone dropping the ball, and forgetting a call.  We do not want it to go to voicemail after a certain time, but to ring back to our Lobby Huntgroup.  Is there a way to do this in Ring Central?  Thanks.
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
Sorry, but at this time there's not an option other than voicemail, or disconnect. 
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kimberly10226 avatar image
kimberly10226 answered ·
Hello, 

I see this conversation was a year ago, any updates for a ring back while on park?
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Baker,

Check out Brandon's reply on this thread :)
0 Likes 0 ·
chris-jenkins12556 avatar image
chris-jenkins12556 answered ·
A ring back back reminder for a call 'on hold' is a very basic requirement that has been present in phone systems since the 1970's.   Ring Central Phone Desktop APP needs to provide for this.  It's a basic.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

dan-s4009 avatar image
dan-s4009 answered ·
They don't care.
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Dan. Thanks for the comment. There will be those at Ring Central that do care and as I have made the effort to join the RC community site it's my job to make them care. RC have recently expanded into Australia and we have a very capable account exec here.  I like the product and recommended it to others so I want it to improve.  Sometimes it takes a little time and persistence to make change.
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app