In our old phone system, if a lobby employee put a person on hold, after approximately 60 seconds, the call would ring back to the Lobby Huntgroup that put them on hold. This was to safeguard against someone dropping the ball, and forgetting a call. We do not want it to go to voicemail after a certain time, but to ring back to our Lobby Huntgroup. Is there a way to do this in Ring Central? Thanks.
A ring back back reminder for a call 'on hold' is a very basic requirement that has been present in phone systems since the 1970's. Ring Central Phone Desktop APP needs to provide for this. It's a basic.