question

narkiewicz avatar image
narkiewicz asked ·

Blind Transfer to non-RingCentral numbers.

Blind transfer ability to non-Ringcentral numbers so we can transfer to moblie numbers of people who do not have Ringcentral accounts.
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

bjsvec avatar image
bjsvec answered ·
What device are you having trouble doing this from?  I do it regularly from my Polycom VVX phone.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

narkiewicz avatar image
narkiewicz answered ·
A Cisco 303. I was told by Ringcentral Support today that it is not a feature they provide yet.  
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

bjsvec avatar image
bjsvec answered ·
I don't have one to try it myself, but do you have the blind transfer soft key showing on it?  I don't see why it would not work.  It indicates here it should be possible:

https://success.ringcentral.com/articles/RC_Knowledge_Article/Transferring-calls-via-IP-phones#cisco

Blind Transfer for Cisco SPA303, SPA508g and SPA514g  NOTE: This will include the original Caller ID Information.
Step 1:During an active call, press the bXfer softkey.
Step 2:Enter the number to which you want to transfer the call, and then press the dial softkey. The call is transferred automatically.
 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

narkiewicz avatar image
narkiewicz answered ·
yes we have the soft key. We do that. It doesn't not work unless the call is transferred to a Ringcentral number. 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces