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kennedy1 asked ·

In the call detail report, was does "not connected" mean as a call result?

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danno147 answered ·
Depends on type of call.  Can you post a screen print?
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kennedy1 answered ·
I dumped the report into Excel, but this shows the fields in the report...



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Kennedy the image you attempted to upload is not appearing. Looks like it might be a url to a private document.  Can you just upload a gif, or jpeg etc? 
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Sorry about that!  Can you see that image?
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The call wasn't connected or answered by the dialed number. So, as Chris stated below, the caller most likely hung up. 
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chris-duquette4018 answered ·
maybe the caller hung up before someone answered their call?
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wendy-townson answered ·
which user is the not connected tagged to.  is it the first users phone to call before it is bounced around or is it the last users phone to call before the call in hung up?
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jeff-stern7096 answered ·
It means the call was abandon before it hit a user or voicemail.
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poirier7766 answered ·
If the "Not Connected" call has a user name, wouldn't it mean that call was "not connected" once it was pushed to that extension ?
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Hi Bill,

You can learn more about what the Call Results in Historical Reports mean :)
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Thanks! So NOT CONNECTED means it made it to the phone of the person but they didn't pick up...correct ?
Call Detail    Not  Connected ----   Call was not answered
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Correct :)
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Perfect...thank you for you support !
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