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blake-talkmitt4421 asked ·

Plantronics 5220

Trying to use the Answer button on headset but found out that this model does not answer with RingCentral.
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cglassy3135 answered ·
Try LG Tone 730, LG Tone 750 or LG Tone 760 Bluetooth Headsets with RingCentral's HeadsUpDisplay for Windows - we've been using them since June 2016 throughout our organization without any issues - can answer and hangup from the headset button with no additional software or hub devices. We are successfully running with both Windows 7 Pro and Windows 10 Pro computers. 
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cglassy3135 avatar image cglassy3135 ·
It may have to be a solution from Plantronics... :(   Others have reported having the same issue on Voyagers (also a Plantronics headset) wishing you good luck!
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blake-talkmitt4421 avatar image blake-talkmitt4421 ·
Thanks!
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blake-talkmitt4421 avatar image blake-talkmitt4421 ·
We already purchased the other units. They have been in use for 2 weeks now and we love the sound and clarity. We are hoping for a solution from RingCentral to be able to use them.
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