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tbmg-reception asked ·

basic call transfer to intercom not working

I am new to RC and am having difficulty completing a basic transfer of calls to various intercom extensions. I have followed the step by step directions in the user guide but when I hit intercom and their extension I get music but it does nothing on their end and the caller is left on hold waiting while I am trying to transfer the call for much longer than necessary. Our phones are set up for default consultative transfer as we prefer. Not blind transfer. Do I need the settings changed or am I not doing something correctly?
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danno answered ·
What model phones are you using?
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VVX411
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danno avatar image
danno answered ·
I'm going to assume Polycom:

  Depress Transfer Soft Key

  Dial extension number - converse with intended party

  Depress Send Soft Key

  Hang up





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In other words, do not use the Intercom key. 
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Thanks for responding. I hit transfer soft key, dial extension number, automated voice comes on and says wait while I try that extension, then music comes on but its not ringing on the other end. In other words I never get to point where I let them know who's on the line or the ability to depress the Send soft key. Could there be an issue with our settings?
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chris-duquette answered ·
if you're using cisco

while on call press bxfer
enter extension number
press dial 
and hangup
call should go to that extension
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TBMG referenced consultative transfer.
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my bad :/
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mike answered ·
TBMG Reception,  Reply back if you still need help and I'll have a support agent assist. 

Mike 
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