question

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mike asked ·

2/17/17: Reports of issues connecting to RingCentral Meetings (Resolved 2/17/17 11:47am MST)

We are gettingreports of customers unable to log into RC Meetings.  Getting either error"Can't connect to our service. Please check your internet connection"or a grey screen with 'Error 104113'

If you are receiving this error please open a support case using the button below and include the requested info. 

  1. Run a tracert to ringcentral.zoom.us and include a screenshot in your case. How do I run a "tracert" (traceroute) report?
  2. Include the software version of the RingCentral Meetings application you are running.
  3. Your ISP and location (city & state)
  4. Copy and paste the following into your case notes:  RC Meetings login/performance issues - Parent 05474630 | CT-18682

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mike avatar image
mike answered ·
(Resolved 2/17/17 11:47am MST)
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jason-thompson answered ·
What was the fix?

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Hey Jason, this issue occurred 2.5 years ago. If you're experiencing something similar, please contact Tech Support :)
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