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wanstead avatar image
wanstead asked ·

Real time monitoring of call queues

With my old phone company we had a call manager that would actually tell all users how many calls are sitting in the queue. It would be nice to be able to see that as if I'm unavailable i can jump in and help my employees on calls or be able to tell them that they need to get on the phones. 
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danno avatar image
danno answered ·
That is a feature found with Call Center applications - and RC's Contact Center packages do provide this.
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Are you referencing the live reports widget or something else? 
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HI Wanstead,  Danno is referring to a different service that we offer which is actually called Contact Center
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mike avatar image
mike answered ·
Take a look at the new Live Reports Overview and let us know if this has what you need.

RingCentral Live Reports Widgets Overview
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