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joel-baker avatar image
joel-baker asked ·

Changing IP addresses on Polycom and Yealink phones!!! Case #05525957

Changing IP addresses on Polycom and Yealink phones!!! I recently purchased three phones from RingCentral and they were supposed to be plug-n-play. They worked great for a short time, but now they won't connect and I get error messages on the phones saying the lines are unregistered. I have spent an inordinate amount of time with RingCentral support, and although they try to be helpful, I just need my phones to work. They don't. Their first solution was to simply send new phones that I'm waiting on. Now, my last working phone has decided not to work. It appears the problem is with the phone changing IP addresses. I am thinking I need to set it to a static IP address. Any thoughts?  

If I can't make this system work today, I'm going to have to cancel my service and send the phones back.  This is ridiculous.
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cglassy answered ·
The phones are probably trying to talk to an incorrectly set provisioning server - this could be the result of a new firmware being pushed out - as it happened to us with Polycom VVX500's.   All that was needed to resolve the issue was login to the effected phone by its IP Address and make a few changes.  This solved the problem for us.  It was not the IP Addresses on our VLAN - it was just looking for the cfig files on the wrong RC address. 

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mike answered ·
Hi Joel.  thanks for providing the case number.  I took a look and it has been escalated to Tier 2 support.  It looks like they tried calling yesterday. You may want to update the case and let them know what time & number they can reach you.  




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