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chad-stallons asked ·

Polycom SoundStation IP6000 Password

I have a phone that was originally purchased from RingCentral on my account, but the line associated with it was removed.  I am unable to re-provision it with the new line I would like it to be connected to.  I'm also unable to do a factory reset because the admin password isn't 456.  I have also tried using the MAC address to reset the admin password. The steps complete successfully but the 456 password still does not work.  I'm guessing since it is branded with RingCentral that its default password is different than the usual Polycom default.  Does anybody have an idea on how to get this phone working?
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bjsvec answered ·
Also, I thought the MAC address reset method should always work, but maybe if you are letting the phone reprovision with RC it is just overwriting the admin password again with theirs.
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chad-stallons answered ·
I have had this exact problem with a couple other phones before and it took over 2 hours to get the password from phone support.  I had another issue recently that had been passed to a few different techs and a few days later still had no answer. I asked about it here and had the correct answer in minutes, so I was hoping this would be the same.  I did let it go through the initialization process after I did the MAC reset, I'll try again and stop it then re-provision manually if I can get in.
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mike answered ·
The policy and rules on this have changed a little over time, but you'll still have to call into support for this, mostly due to warranty reasons. 

Mike 
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bjsvec answered ·
I am pretty sure as long as you own (not rent) the phone from RC they will give you the admin password if you ask via phone or chat.  I have asked and received the admin password for some devices before.
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chad-stallons answered ·
I got the MAC address reset to work this time since I intercepted it before autoboot (thanks Brandon).  No luck with the assisted provisioning.  I'm going to let my tech take another try now that he has the password.  I'll let you know how it goes.
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