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ruby5183 asked ·

Reports still not showing up with the correct time period.

US Account, Case #05521429, the original issue was when pulling a report for a single day's worth of call queue information it was pulling for one day plus half of the next day.

This has changed, now we are only getting half of the day in question.

Our business hours are 930-530 Eastern, but the report is only showing calls from 930-noon on the day pulled.

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mike answered ·
Hello Kim..  I see the agent posted to your case a few days ago checking in with you. I added yoru comments to the case and have asked him to follow up with you.

Mike
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hello Kim,

I see that you updated your previous case after it was closed due to inactivity. I have created case number 05736196 for you. Someone should be reaching out to you tomorrow or on Monday to follow up.
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