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jesse-hendon1 asked ·

Can RingCentral in SalesForce track duration based calls for reporting purpose

Example, we may pay for an inbound call that's 60 seconds plus. We'd like to report all calls that last over 60 from SF. Can this task be completed?
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mike answered ·
Sorry for the delay.  I was able to confirm with an account manager that this can be done.  You should be able to create a custom report.  Example below.

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