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michael-arndt asked ·

If missed calls forward to call group, what happens if the user's extension is a member of the call group?

Under user settings for Messages & Notifications I have Take Message set to "No" and then missed called set to forward to a call group. What happens if the user is part of that call group? Will this cause a looping problem or will the system disregard that?
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mike answered ·
It should never cause a loop.  The system will use the Call Handling Rules for the Group, not the individual user. This is the main reason it only gives the choice to send to voicemail or disconnect.


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